How to Fix Error Code WS-37398-0 [Step-by-step Guide 2023]

The error code WS-37398-0 is a common issue that occurs when trying to connect to the PlayStation Network (PSN). This error can prevent players from accessing online gaming, purchasing items from the PlayStation Store, and more.

This guide will provide various troubleshooting steps to help fix the error code WS-37398-0 and restore access to the PSN.

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How to troubleshoot Error WS-37398-0 on PlayStation 4: Video Guide

Step 1: Check the PlayStation Network status

The first step in troubleshooting the WS-37398-0 error is to check the status of the PlayStation Network. If the network is down for maintenance or experiencing a widespread issue, there may be nothing you can do but wait for the problem to be resolved. You can check the status of the PlayStation Network by visiting the official PlayStation website or by following the PlayStation Network on social media.

Step 2: Restart your router

If the PlayStation Network is up and running, the next step is to restart your router. This can often fix connectivity issues and resolve the WS-37398-0 error. To restart your router, unplug it from the power source and wait at least 30 seconds before plugging it back in.

Step 3: Check your internet connection

If restarting your router doesn’t work, the next step is to check your internet connection. Make sure your internet is working properly and that your router is properly configured. If you’re using a wireless connection, try switching to a wired connection or vice versa.

Step 4: Check for updates

Check for updates on your PS4 system, if an update is available, download and install it. Sometimes the error can be caused by an outdated system software.

Step 5: Delete and Re-add the PSN account

If none of the above steps work, the next step is to delete and re-add your PSN account. To do this, go to “Settings” > “Account Management” > “Sign In” and sign out of your PSN account. Then, go to “Sign In” again, and sign back in with your PSN account.

Step 6: Contact PlayStation Support

If you are still unable to resolve the WS-37398-0 error, contact PlayStation support for further assistance. They can investigate and help you troubleshoot the issue in more detail.

Note: These steps are general troubleshooting steps and may not work for everyone. Also, make sure to use the steps specific to your console, PS4 or PS5.

What is error code WS-37398-0?

WS-37398-0 is an error code that can occur when trying to connect to the PlayStation Network (PSN). This error can prevent players from accessing online gaming, purchasing items from the PlayStation Store, and more.

What causes error code WS-37398-0?

There can be various causes for this error, such as network maintenance, connectivity issues, outdated system software, or incorrect router configuration.

How can I fix error code WS-37398-0?

There are several troubleshooting steps you can try to fix the error code WS-37398-0, such as checking the PlayStation Network status, restarting your router, checking your internet connection, checking for updates, deleting and re-adding your PSN account, and contacting PlayStation Support.

Do I need to contact PlayStation Support if I cannot fix the error code WS-37398-0?

If none of the troubleshooting steps work, it may be best to contact PlayStation Support for further assistance. They can investigate and help you troubleshoot the issue in more detail.

Is the error code WS-37398-0 only for PS4?

No, the error code WS-37398-0 can occur on both PS4 and PS5.

Will deleting and re-adding my PSN account erase my data?

No, deleting and re-adding your PSN account will not erase your data. However, it is always a good idea to back up your data before making any changes to your account.